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MILKRUN AU PTY LTD (ABN 64 650 334 473) and it’s related bodies corporate (MILKRUN) takes customer privacy seriously and is committed to protecting customer information whether you have visited our website at www.milkrun.com or utilised our mobile application (together, the “Website”).
By visiting or ordering services on this Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses and browsers, then read about these key terms first. Your privacy matters to us; whether you are new to MILKRUN or a long-time customer, please do take the time to get to know our practices – and if you have any questions, contact us.
You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information is also generated whenever a page is accessed on our Website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our Website performance.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, you may not be able to login to MILKRUN or utilise other services.
We collect information to enable us to make a delivery to you and to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like what content of ours matters most to you.
We collect information in the following ways:
We collect information about you and your company as you register for an account with us, create or modify your profile, use, access, or interact with our services or our Website. This can include your name, address(es), telephone number(s), email address, other contact details and payment information such as credit or debit card information. This type of information may also include information you provide to us when interacting such as support queries, emails or messages sent to us. We will also collect information from you when you contact our riders, including using the chat function on our Website.
about the services that you use and how you use them, like when you visit a website that uses our services or you view and interact with our content. This information includes:
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your account.
When you use our services or view content provided by us, we may automatically collect and store certain information in server logs. This may include:
When you use a location-enabled MILKRUN service, we may collect and process information about your actual location, like GPS signals sent by a mobile device.
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
We may collect information regarding mobile payment methods, NFC tags, QR codes or use of mobile discount codes and vouchers.
We also collect personal information through our related bodies corporate, our business partners, and third parties who supply services to us.
Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any MILKRUN mobile application, through your mobile's browser or otherwise.
We will not collect sensitive information from you or any third party.
You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the products, services or benefits you have requested.
We may use the information we collect, including your personal information and transaction information, from all of our services in any one or more of the locations that MILKRUN has operations or otherwise conducts business (these locations currently being Australia) for the following purposes:
For the provision of our services and associated billing;
to promote our services and related services including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.);
We’re required to keep some of your information for certain periods of time under law. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.
We may need to retain certain personal information after we cease providing you with products or services to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping.
MILKRUN may store or process your personal information on a server located outside the country where you live and may be accessed by or given to our staff working outside Australia and third parties including companies within the MILKRUN group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. We may disclose your information to overseas recipients, including, without limitation, recipients located in New Zealand, the United Kingdom, India, China, the Philippines and the United States of America.
The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia. Where we disclose your personal information to third parties, we will take reasonable steps to ensure that any overseas recipient will deal with such information in a way that is consistent with the Australian Privacy Principles.
Remember that when you share information publicly, it may be indexable by search engines.
Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.
We do not share personal information with companies, organizations and individuals outside of MILKRUN unless one of the following circumstances apply:
We will share personal information with companies, organizations or individuals outside of MILKRUN when we have your consent to do so.
If your account is managed for you by an organisation administrator then your organisation’s administrator and resellers who provide user support to your organization will have access to your information (including your email and other data).
Your account administrator may be able to:
We may disclose personal information to:
We will share your personal information with trusted third parties where necessary to detect, prevent or otherwise address fraud, security or technical issues.
We may disclose your information if required by applicable law, regulation or as part of any actual or prospective legal process (including if reasonably necessary to enforce applicable Terms of Service or in order to establish, exercise or defend our legal rights). If we receive a request from a regulatory body or law enforcement agency, and if permitted under law, we may disclose certain information to such bodies or agencies.
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services. This could also include government bodies, industry groups, insurers and educational/training facilities.
We have put in place robust measures regarding the security of the information we collect and store about you (including through the use of network and database security measures) and will use our reasonable endeavours to protect your personal data from unauthorised access to or unauthorised alteration, disclosure or destruction. In particular, where commercially viable:
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our servers via third party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. However, we may not be able to provide the services to you in the event you choose to restrict such access.
You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Please note that clicking on links and banner advertisements on our websites can result in your browser accessing a third party website, where data privacy practices are different to that of MILKRUN.
We are not responsible for, and have no control over, information that is submitted to or collected by these third parties and you should consult their privacy policies.
If you have any enquiries or if you would like to contact us about our processing of your personal information, please contact us by any of the methods below. When you contact us, we will ask you to verify your identity.